Terms of Service - for WordPress Plugins - LlamasApps
Welcome to LlamasApps ("Service"). The following Terms and Conditions apply to all premium WordPress plugins sold by LlamasApps. The following terms apply when you view or use the Service via our website located at llamasapps.com and related websites. Please review the following terms carefully. By accessing or using the Service, you confirm this agreement to these Terms of Service. If you do not agree to these Terms of Service, you may not access or use the Service.
Ability to enter into this agreement
This Site and Service are not desgined for or directed at children 13 years of age or younger. In addition, in order to enter into this Agreement, you must be 18 years old or have otherwise reached the legal age of majority in your jurisdiction or residence or process legal parental or guardian consent.
Purchasing a plugin from LlamasApps gives you non-exclusive limited licence to use the plugin in accordance with these Terms of Service. Licences are valid for one year from the date of purchase. A valid active licence key is required in order to download product updates and receive support.
Plugin licence key
In addition to the software licence, you will receive a non-transferable plugin licence key.
Plugin licence key are valid for one year from the date of purchase. You need a valid, active licence key in order to receive product updates and receive support for the plugin.
You may not share, sell or give away access to your licence key. Licence keys are only transferrable by contacting LlamasApps to request the transfer to a new owner.
LlamasApps reserve the right to revoke any licence key that have not been used in accordance with these Terms of Service.
Multiple site licence key
Only Multiple Site Licence key can be used for more than one installation. Single Site Licence Key can be used for one installation only.
The software for all of our plugins is licensed under the GNU General Public licence v3.0 or later
When you purchase a plugin, an annual subscription will automatically be created using your payment method. If your subscription is active then the plugin licence key will automatically be renewed each year that you can continue accessing updates and support with no break in service. You will automatically be billed using your original payment method when the licence renews each year.
Once the licence key is expired, you can continue using the plugin but will not be able to receive updates and support. There are no guarantees that the plugin will continue working with future versions of WordPress or other plugins such as WooCommerce. If your licence key is expired, you can re-purchase the plugin in any time. This will resume your access to updates and support under a new licence key.
Software updates are included for free for one year for every plugin and extension. If you have a valid and active licence key, updates will be emailed to you.
When your payment is received, you will be able to access the plugin files and licence key directly from the order confirmation page. You will also receive and email with this confirmation. If your licence key expires or is revoked or refunded, then download access will be discontinued until the licence key is renewed.
Support for purchased products is provided for up to one year after the purchase date. If you want to receive support for longer than one year, you must renew your licence key for the product that you want support for.
Support is only provided to users with problems involving direct bugs, errors and/or behaviors present related to LlamasApps products, not to issues that arise due to conflicts with other products or with your sites theme/plugin/extension.
Support is provided only to original products which have not been changed or altered.
You can open support ticket here
The plugin support includes:
- Help with any issues specifically relating to the plugin you have purchased from LlamasApps.
- Minor CSS issues to fix styling issues related to using of LlamasApps plugin with your theme or a plugin that LlamasApps officially integrate with.
- Advices how to get the most out of LLamasApps plugins.
We do not guarantee that any support query will be resolved in a way that you are completely satisfied with, or within a specific timescale. If you discovered an issue within 30 days of buying or renewing the plugin and we cannot resolve your problem, then you are entitled to a full refund under our 30 day money back guarantee.
LlamasApps plugins are guaranteed to function correctly on a new installation of WordPress using the default WordPress theme. We do not guarantee the will function with third party plugins or when you WordPress source code is changed by a third party, third party themes or with all web browsers or hosts. If you have any compatibility issues with one of our plugins then we will support you as best we can, according to these Terms of Service.
LlamasApps plugins are provided "as is" without warranty of any kind, expressed or implied (as per GPL v3). We will not be liable for any damages resulting from the use or inability to use our plugins. This includes but is limited to indirect, direct, special, incidental or consequential damages or loses, including data loss.
LlamasApps wants customers to be completely happy with our products or services they buy from us. If you have any questions, please let us know
If the plugin fails to function properly due to a bug that we cannot support, we will be happy to provide a full refund within 30 days of the original purchase.
We try our best to assist you in solving any problems you may have, but we also expect you to adequately understand what you are purchasing and why
- Requests made after 30 days from the purchase date will not applicable for a refund.
- Before a refund is granted, you must allow us to try and solve any problem related to the plugin by opening a support ticket
- The plugin, licence must be deactivated on the customer\'s website before the refund is made.
- Refunds will not be granted in the case of coding conflicts that are related to any other products that are installed on your site or for renewals of the original product.
- Refunds will not be granted if you simply decide not to use the plugin or if the plugin was purchased for evaluation purposes.
- If you wish to try plugin, please use plugin demo.
LlamasApps reserves the right to modify, change, cancel or update the price or Terms of Service of a plugin subscription and/or licence key without prior notice or consent.
If you have an active subscription then the plugin will be renewed at the cost you originally paid, regardless of the cost for new customers. If you have canceled your subscription then you must renew the licence key at current purchase price.
You acknowledge and agree that LlamasApps and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks and other proprietary rights. Other product and companies that are mentioned on the Service may be trademarks of their respective owners. We reserve all the rights that are not expressly granted to you under the Terms of Service.
All the plugins sold on this website or on third party websites using LlamasApps trademark are the property of LlamasApps. You may not claim intellectual or exclusive ownership rights to any of LlamasApps plugins.
Storage of personal information
When you purchase a plugin from LlamasApps, we will store the following information relating to your purchase:
- Email address
- VAT number (if applicable)
- IP address, to ensure EU VAT compliance
You may contact us at any point to request that this information deleted.
We do not have access to your payment information at any point. Payment is taken securely via either PayPal or Stripe, and your payment data is treated securely according to their respective privacy policies.
LlamasApps may occasionally send you email regarding relating to the plugins you have purchased from LlamasApps. For example: product updates, licence key status, new features, etc. You may opt out of these emails at any time without penalty.
We will never sell or release your email address to any third parties.